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Top Frequently Asked Questions

Q: How long does it take to receive my order?

A: If you live in the continental United States, you should receive your order 3 to 5 business days later. If you live outside the continental United States, in Canada, or in a rural area, it may take a little longer. Orders are shipped the next business day after your order is placed.

Q: What are the shipping costs?

A: Shipping costs vary based on the size, quantity, and weight of the product you are ordering. Applicable taxes are also added if necessary.

Q: Can you ship to P.O. Boxes?

A: Yes, we can ship to P.O. boxes.

Q: Which carriers are used to ship my order?

A: Orders are shipped using the carrier which can deliver a shipment most cost effectively. We ship orders using FedEx, UPS, DHL & OSM.

Q: How do I check my order status?

A: You can check the status of your order by calling Supple’s Customer Service Department at 1-866-219-6371.

Q: How can I order?

A: Visit our website at, select an offer, and fill in your personal and payment information. Our online ordering process is secure, easy to use, and encrypts all sensitive information and your privacy is always respected. You can also call Supple’s Customer Service Department at 1-866-219-6371.

Q: Which credit cards are accepted by Supple?

A: We currently accept Visa, Mastercard, Discover, and American Express.

Q: Can I pay by cash, check, or money order? If so, how?

A: If you would like to purchase a product by check or money order, please call the Supple Customer Service Department at 1-866-219-6371. We do not accept cash payments, checks, or money orders on

Q: Do you have a money back guarantee?

A: Supple stands behind all of it’s products. Our 30-day Money Back Guarantee covers you for a full 30 days starting from the date the product was delivered to you for your purchase price, minus shipping and processing.

Q: How can I be sure that my sensitive information is safe and secure?

A: The privacy and protection of your personal information is of the highest importance to us. That’s why we use leading industry security and encryption protocols to guarantee all of your data is 100% secure.

Q: Are your testimonials from real people?

A: All Supple testimonials are from real Supple users that were not compensated in any way.

Q: What is the return policy?

A: Simply call customer service toll free at 1-866-219-6371 within 30 days of the date you received your order for a refund of the purchase price, less S/H. You will be asked to return any unused portion and will be responsible for the return shipping costs. If you desire to cancel your auto-ship program, please contact customer service 14 days prior to your next scheduled delivery date to ensure cancellation before your next order ships.

Q: What is your cancellation policy?

A: You can cancel your subscription to Supple easily at any time, for any reason. You will not be obligated to receive future shipments nor will you be charged again in the future.

Q: How can I cancel my order?

A: You may cancel at any time by contacting our friendly customer service department at 1-866-219-6371 between 9am-5pm CST, Monday to Friday.

Need to Speak with a Supple Representative?

Please call 1-866-219-6371, Monday – Friday, 9am – 5pm CST

Other Ways to Reach Supple

Supple LLC
785 County Road CB
Suite 100
Neenah, WI 54956

Still can't find your answer?

Email us at [email protected] or call us at 1-866-219-6371,
Monday – Friday, 9am to 5pm CST, to speak with one of our representatives.