Frequently Asked Questions
We’re glad you are taking steps to support your joint health. Everyone has different goals. Whether you’re an all-star athlete looking to keep your joints in mint condition or a weekend warrior who wants to maintain healthy joint function and feel as good as possible, you’ve come to the right place. We encourage you to seek out answers to all of your questions about Supple® and TurboFlex® so you can get on the road to living your healthiest life possible!
Q: How long does it take to receive my order?
A: If you live in the continental United States, you should receive your order 3 to 5 business days later. If you live outside the continental United States, in Canada, or in a rural area, it may take a little longer. Orders are shipped the next business day after your order is placed.
Q: What are the shipping costs?
A: Shipping costs vary based on the size, quantity, and weight of the product you are ordering. Applicable taxes are also added if necessary.
Q: Can you ship to P.O. Boxes?
A: Yes, we can ship to P.O. boxes.
Q: Which carriers are used to ship my order?
A: Orders are shipped using the carrier which can deliver a shipment most cost effectively. We ship orders using FedEx, UPS, DHL & OSM.
Q: How do I check my order status?
A: You can check the status of your order by calling Supple’s Customer Service Department at 1-866-219-6371.
Q: How can I order?
A: Visit our website at www.Supplebodies.com, select an offer, and fill in your personal and payment information. Our online ordering process is secure, easy to use, and encrypts all sensitive information and your privacy is always respected. You can also call Supple’s Customer Service Department at 1-866-219-6371.
Q: Which credit cards are accepted by Supple?
A: We currently accept Visa, Mastercard, Discover, and American Express.
Q: Can I pay by cash, check, or money order? If so, how?
A: If you would like to purchase a product by check or money order, please call the Supple Customer Service Department at 1-866-219-6371. We do not accept cash payments, checks, or money orders on www.Supplebodies.com.
Q: Do you have a money back guarantee?
A: Supple stands behind all of it’s products. Our 30-day Money Back Guarantee covers you for a full 30 days starting from the date the product was delivered to you for your purchase price, minus shipping and processing.
Q: How can I be sure that my sensitive information is safe and secure?
A: The privacy and protection of your personal information is of the highest importance to us. That’s why we use leading industry security and encryption protocols to guarantee all of your data is 100% secure.
Q: Are your testimonials from real people?
A: All Supple testimonials are from real Supple users that were not compensated in any way.
Q: What is the return policy?
A: Simply call customer service toll free at 1-866-219-6371 within 30 days of the date you received your order for a refund of the purchase price, less S/H. You will be asked to return any unused portion and will be responsible for the return shipping costs. If you desire to cancel your auto-ship program, please contact customer service 14 days prior to your next scheduled delivery date to ensure cancellation before your next order ships.
Q: What is your cancellation policy?
A: You can cancel your subscription to Supple easily at any time, for any reason. You will not be obligated to receive future shipments nor will you be charged again in the future.
Q: How can I cancel my order?
A: You may cancel at any time by contacting our friendly customer service department at 1-866-219-6371 between 9am-5pm CST, Monday to Friday.
Q: Can the ingredients help over the long term?
A: Yes. Supple® provides your body with important ingredients that your joints need to help them maintain healthy normal function.
Q: How long can it take before I can notice a difference?
Q: How do I take Supple?
A: We recommend that you drink one can a day and that you drink it in a single sitting so you can realize the maximum effectiveness. You can drink it any time during the day. Drink it over ice or chilled; you’ll love it cold.
Q: What is Supple’s success rate?
Q: Do you need to take Supple for the rest of your life?
A: It is recommended that you drink Supple every day to supplement your body with important building blocks of your joints and bones just as you would take a daily calcium supplement. This way, you can help preserve the healthy structure and function of your joints.
Q: What results can I see if I take Supple?
A: You can feel like you want to be more active and more comfortable doing your usual movements. You will see the best results if you combine taking Supple with the nutrition and exercise program outlined in the New York Times Bestselling book “Strong Women and Men Stay Supple.”
Q: What is the shelf life of Supple?
Q: Does Supple need to be refrigerated?
Q: When should I drink Supple during the day?
A: You can drink Supple at any time during the day, with or without meals, but we recommend that you drink it in the mornings.
Q: Do I need to drink Supple all at once?
A: Yes. You need to drink Supple all at once so you will receive the appropriate concentration of important ingredients in your bloodstream. If you do not drink Supple in a single sitting, you may reduce its effectiveness.
Q: Can I have Supple over ice or cut with water?
A: Yes. You can have Supple over ice or cut with water and it will not reduce its effectiveness.
Q: Can I take it with food?
A: You can take Supple with or without food. If you have a sensitive stomach, it is recommended that you drink your Supple with food.
Q: What is Supple®?
A: Supple is a delicious ultra-premium dietary supplement for joint health.
Q: Is Supple safe and healthy?
A: Supple is very safe and healthy. It has no ingredients that are unacceptable to the leading natural health store retailers in the United States. If you have any specific medical conditions, please refer to the medical questions section.
Q: How much glucosamine & chondroitin is in each RTD can?
Q: What are the key and other important ingredients in Supple?
Q: How is Supple different from other products on the market?
Q: How many calories and grams of sugar are in each serving?
A: The next generation of Supple, introduced in November 2019 has 35 calories and 4 grams of sugar, primarily resulting from the fruit juice flavors. Supple premium powder mix has 25 calories and no sugar per serving.
Q: What flavor does Supple come in?
A: Delicious Peach Mango. If you like orange, tropical or peach drinks, you’ll love it!
Q: Does Supple have any unhealthy ingredients?
A: Supple has no unacceptable ingredients to the leading natural health food retailers.
Q: Labeled claims are 100% guaranteed?
Q: What is the serving size of Supple ready-to-drink cans?
A: The next generation of Supple, introduced in November 2019 is delivered in 12 delicious fluid ounces. Supple used to be delivered in 5.5 fluid ounce servings.
Q: Is Supple Approved by the FDA (Food and Drug Administration) or AMA (American Medical Association)? If not, why?
Q: Is Supple Kosher?
A: No, Supple is not Kosher.
Q: Where does the sugar in Supple come from?
A: It comes naturally from the fruit blend. No sugars are added.
Q: What is Rebaudioside-A (Reb-A)?
A: Reb-A is an all-natural herbal extract of the stevia plant that is a great tasting supplement. Reb-A is not an artificial sweetener, does not contain sugar alcohols, and does not impact blood sugar. Best of all, it provides zero calories.
Q: What are glucosamine & chondroitin sulfate?
A: They are natural substances found in and around the cells of cartilage. Chondroitin sulfate is a complex carbohydrate that helps cartilage retain water and also contains sulfur containing amino acids which are essential building blocks for cartilage. Glucosamine is an amino sugar that the body produces and distributes in cartilage and other connective tissues. These agents are needed for healthy structure and function of joints for optimum mobility.
Q: How is the glucosamine and chondroitin in Supple different than what you can buy in a store?
A: There is published research spanning decades concerning problems with the glucosamine and chondroitin sold in the United States including the use of lower quality ingredients, ineffective dosages, not meeting label claims, or using unproven sources. Supple uses the same European pharmaceutical strength chondroitin that has been studied in over 35 years of extensive research performed around the world by leading universities and scientists and has been used by over 55 million people around the world, over 35 years. Supple also delivers a very pure form of vegetarian glucosamine so people with shellfish allergies can benefit from glucosamine too.
Q: Why isn’t all glucosamine and chondroitin the same?
A: Glucosamine and chondroitin are dietary supplements in the United States. Dietary supplements are not strictly regulated by the FDA and companies are not required to deliver the same ingredients, quality or dosages as what has been clinically tested.
Q: Where does Supple’s glucosamine & chondroitin come from?
A: Supple’s glucosamine comes from an international producer of very pure vegetarian glucosamine. Supple’s European pharmaceutical grade chondroitin is derived from bovine (cow) trachea and is made in Spain. Chondroitin from bovine trachea is the most studied chondroitin. Other chondroitin derived from sharks, birds, pigs or any other form has not been rigorously studied. The Vitamin D3 in Supple is derived from wool grease (lanolin) of healthy live sheep in Europe.
Supple’s glucosamine HCL is made from a patented fermentation derived process using a naturally occurring fungal source (Aspergillus Niger). This fungal source is present and found everywhere and is safe. The fungal source is grown on corn.
Q: Is the calcium lactate gluconate used in Supple derived of vegetable or dairy?
A: The calcium gluconate lactate in Supple is derived from natural sources such as corn, molasses, wheat, sugar beet, or sugar cane using a natural purification process.
Q: Does Supple contain MSM?
A: Supple does not contain MSM.
Q: Maltodextrin – I see that ingredient in the powder but not in the ready-to-drink, why?
A: Maltodextrin is a safe and common filler used in powder formulas. Our formula delivers 100% of labeled claims. Raw materials have varying moisture content. At the time of production, we have to adjust for things such as moisture when arriving at our target weight.
Q: Gluten – Is Supple gluten free?
A: Supple is not tested to prove that it is gluten free.
Q: MSG – Does Supple contain MSG, even in its natural form?
A: MSG is not an ingredient in Supple, but Supple is not tested to prove that it is MSG-free.
Q: Where is Supple made/manufactured?
A: Supple is made in the USA in world class, state-of-the-art manufacturing facilities using very strict ingredients, management and production standards.
Q: Why are there sugars in the ready-to-drink and none in the powder?
A: Fruit juice is added to the ready-to-drink which enhances the flavor and makes Supple ready-to-drink very delicious. This added fruit juice adds sugar, which is very low. There is no added fruit juice concentrate in the powder product and thus there are no grams of sugar in the powder product.
Q: Why are there different grams of Carbohydrates in the ready-to-drink versus in the Powder?
A: The carbohydrates in the ready-to-drink and powder products are very close. However, rounding is required to be done for label reporting purposes. Rounding is what resulted in these differences.
Q: Where does the sugar in Supple come from?
A: It comes naturally from the fruit blend. No sugars are added.
Q: Is Supple Vegetarian?
A: No it is not. Our chondroitin comes from bovine (cow) sources.
Q: How is Supple absorbed? In the stomach or intestines?
A: In the gut, which consists of the stomach and intestines.
Q: How long has Supple been on the market?
A: Supple has been sold in the United States since 2007 and its key ingredient has been extensively studied and prescribed by doctors throughout Europe for over 35 years.
Q: Is Supple Pasteurized?
A: Yes it is.
Q: Is Supple available in stores?
A: No, Supple is not sold in stores and is only available with our special offers. The ingredients in Supple are very expensive. If Supple was sold in stores, it would be too expensive for most people to afford after you factor in markups by brokers, distributors and retailers. By selling Supple directly to consumers, consumers are able to get it at the lowest price possible.
Q: Why do I have joint discomfort?
A: Our joints are our body’s ultimate shock absorbers. Each joint is cushioned by cartilage and supported by muscles, tendons and ligaments. Everyday activities, injuries, and repetitive motion sometimes places stress on joints and how they function. If you have ongoing joint discomfort, you should talk to your doctor about exploring some causes.
Q: I am a child, pregnant, may become pregnant, or am nursing. Should I use Supple?
Q: I have adult-onset diabetes; can Supple raise my blood sugar levels?
Q: Can I take this with my other medications?
A: Yes. We are not aware of any known potential medication interactions with the key ingredients in Supple. People that have salt-sensitive hypertension: 5.5 oz Supple had only 125 mg of sodium; 12 oz Supple has only 135 mg of sodium, very low amounts. (Sodium is not added; it is part of the key ingredient sodium chondroitin sulfate.) If you are taking blood thinning medications, discuss with your physician and plan on checking your clotting time more often.
Q: Are there any side effects from taking the key ingredient in Supple?
A: The key ingredients in Supple have been monitored and clinically studied for many decades and there are no known dangerous side effects. The most common side effects if you have a sensitive stomach are increased intestinal gas and softened stools. If you have a sensitive stomach, drink your Supple with food initially until your body gets used to taking the powerful ingredients or try taking the powder drink mix form which many people say is easier on the stomach.
Q: Can I take Supple if I have a sulfur allergy?
A: Yes. The sulfate in chondroitin sulfate is an inorganic form that is the same as sulfate found in foods. Allergies to inorganic sulfur are non-existent. Sulfur is the third most common mineral in the body. Often people confuse sulfate with sulfa, which is a completely different molecule. About 10% of the population has allergies to sulfa drugs (this includes drugs classified as sulfonamides). People with sulfa drug allergies can safely take sulfate-containing products including chondroitin sulfate.
Q: Can I use Supple if I am allergic to shellfish?
A: Yes. Supple is shellfish free and is designed to be taken by people with shellfish allergies.
Q: Does Supple have yeast, starch, glutens, eggs or nuts?
A: Supple is not tested to confirm that there is no yeast, starch, glutens, eggs or nuts.
Q: Are the ingredients in Supple safe?
A: Yes. Toxicity or serious side effects have not been reported with the ingredients in Supple®. Glucosamine & chondroitin are naturally produced by the body and are necessary for maintaining healthy joints. The ingredients in Supple have been used for many decades with no significant side effects.
Q: I had an upset stomach or diarrhea from drinking Supple. Is that normal?
A: You have a very sensitive stomach. Drink your Supple over ice and with food until your body gets used to the Supple ingredients. Many people with sensitive stomachs find the powder drink mix to be easier on their stomachs.
Q: Do I mix the powder with 8oz of water?
A: Yes. Always use a full scoop and start with 8 oz of water. If you would like the drink to be a little less sweet, add more water. Just remember to drink it all in one setting for maximum effectiveness.
Q: How are the ingredients processed into powder?
A: The ingredients in Supple come in a powder form. A series of steps then take place that make the ingredients a single mix.
A: It is recommended that you take TurboFlex every morning and evening to supplement your body with safe and effective agents that can help you maintain healthy joints and connective tissues, joint function, comfort, and mobility.
A: Clinical research shows that twice a day dosing of 50 mg is effective. Clinical research also shows that a single dosing of 100mg is safe to take.
A: TurboFlex is a clinically effective, safe dietary supplement that is so powerful that you can improve joint comfort, mobility and flexibility in as fast as 7 days.
Q: How is TurboFlex different from other Boswellia serrata products on the market?
1. Have high absorbability, so more of the ingredient reaches your joints;
2. Help your body fight against potentially degrading joint enzymes to support healthy joints and tissues; and
3. Feel a difference in as fast as 7 days.
A: The key ingredient composition in TurboFlex is made in a world class, state-of-the-art herbal extract and phytochemical facility in India using very strict ingredient, quality and production standards.
A: If you have any condition or allergy that requires you to take medications, you should always consult your physician before taking any new drug or dietary supplement.