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Frequently Asked Questions
Q: How long does it take to receive my order?
A: If you live in the continental United States, you should receive your order 7 to 10 business days later. If you live outside the continental United States, in Canada, or in a rural area, it may take a little longer. Orders are shipped the next business day after your order is placed.
Q: What are the shipping costs?
A: Shipping costs vary based on the size, quantity, and weight of the product you are ordering. Applicable taxes are also added if necessary.
Q: Can you ship to P.O. Boxes?
A: Yes, we can ship to P.O. boxes.
Q: Which carriers are used to ship my order?
A: Orders are shipped using the carrier which can deliver a shipment most cost effectively. We ship orders using FedEx, UPS, DHL & OSM.
Q: How do I check my order status?
A: You can check the status of your order by calling Supple’s Customer Service Department at 1-866-219-6371.
Q: How can I order?
A: Visit our website at www.Supplebodies.com, select an offer, and fill in your personal and payment information. Our online ordering process is secure, easy to use, and encrypts all sensitive information and your privacy is always respected. You can also call Supple’s Customer Service Department at 1-866-219-6371.
Q: Which credit cards are accepted by Supple?
A: We currently accept Visa, Mastercard, Discover, and American Express.
Q: Can I pay by cash, check, or money order? If so, how?
A: If you would like to purchase a product by check or money order, please call the Supple Customer Service Department at 1-866-219-6371. We do not accept cash payments, checks, or money orders on www.Supplebodies.com.
Q: Do you have a money back guarantee?
A: Supple stands behind all of it’s products. Our 30-day Money Back Guarantee covers you for a full 30 days starting from the date the product was delivered to you for your purchase price, minus shipping and processing.
Q: How can I be sure that my sensitive information is safe and secure?
A: The privacy and protection of your personal information is of the highest importance to us. That’s why we use leading industry security and encryption protocols to guarantee all of your data is 100% secure.
Q: Are your testimonials from real people?
A: All Supple testimonials are from real Supple users that were not compensated in any way.
Q: What is the return policy?
A: Simply call customer service toll free at 1-866-219-6371 within 30 days of the date you received your order for a refund of the purchase price, less S/H. You will be asked to return any unused portion and will be responsible for the return shipping costs. If you desire to cancel your auto-ship program, please contact customer service 14 days prior to your next scheduled delivery date to ensure cancellation before your next order ships.
Q: What is your cancellation policy?
A: You can cancel your subscription to Supple easily at any time, for any reason. You will not be obligated to receive future shipments nor will you be charged again in the future.
Q: How can I cancel my order?
A: You may cancel at any time by contacting our friendly customer service department at 1-866-219-6371 between 9am-5pm CST, Monday to Friday.
Q: Can the ingredients help over the long term?
A: Yes. Supple® provides your body with important ingredients that your joints need to help them maintain healthy normal function.
Q: How long can it take before I can notice a difference?
A: Supple drink is so powerful that you can feel improvements in joint comfort, mobility, and flexibility in as fast as 7 days. Everybody’s body and situation is different. We recommend that people take Supple for at least 48 days to really feel strong benefits and a full 6 months to feel full benefits. People report continued benefits week after week. Benefits are also enhanced if you work on strengthening, stretching, and moving your body regularly and maintain a healthy body weight.
Q: How do I take Supple?
A: We recommend that you drink one can a day and that you drink it in a single sitting so you can realize the maximum effectiveness. You can drink it any time during the day. Drink it over ice or chilled; you’ll love it cold.
Q: What is Supple’s success rate?
A: Supple’s key ingredient success rate is very high. One Supple key ingredient, European pharmaceutical-grade high purity chondroitin sulfate, has been prescribed by European doctors to over 55 million people over 35 years. Supple’s TurboFlex™ AKBA allows people to receive a clinically effective extract from Boswellia serrata, a safe plant used in medicine systems in India for thousands of years. Everyone’s body and joint concerns are different. Many people who drink Supple experience improved comfort, mobility and flexibility and report excellent joint structure and function. To get the best results, we recommend drinking Supple in combination with the rehabilitation program outlined in the book “Strong Women and Men Stay Supple” and weight loss as appropriate.
Q: Do you need to take Supple for the rest of your life?
A: It is recommended that you drink Supple every day to supplement your body with important building blocks of your joints and bones just as you would take a daily calcium supplement. This way, you can help preserve the healthy structure and function of your joints.
Q: What results can I see if I take Supple?
A: You can feel like you want to be more active and more comfortable doing your usual movements. You will see the best results if you combine taking Supple with the nutrition and exercise program outlined in the New York Times Bestselling book “Strong Women and Men Stay Supple.”
Q: What is the shelf life of Supple?
A: Shelf life testing for Supple is ongoing and showing strong results. We are confident that Supple will continue to be effective and delicious for well over 24 months from the date of manufacture. Since Supple has natural flavors, over time, the taste profile may slightly change.
Q: Does Supple need to be refrigerated?
A: Like any drink, Supple is best when refrigerated or over ice. But Supple is shelf stable and can be stored at room temperature. If a can is opened and you want to store it, try to cover the top, refrigerate and drink as reasonably quickly as possible.
Q: When should I drink Supple during the day?
A: You can drink Supple at any time during the day, with or without meals.
Q: Do I need to drink Supple all at once?
A: Yes. You need to drink Supple all at once so you will receive the appropriate concentration of important ingredients in your bloodstream. If you do not drink Supple in a single sitting, you may reduce its effectiveness.
Q: Can I have Supple over ice or cut with water?
A: Yes. You can have Supple over ice or cut with water and it will not reduce its effectiveness.
Q: Can I take it with food?
A: You can take Supple with or without food. If you have a sensitive stomach, it is recommended that you drink your Supple with food.
Q: What is Supple®?
A: Supple is a delicious ultra-premium dietary supplement for joint health.
Q: Is Supple safe and healthy?
A: Supple is very safe and healthy. It has no ingredients that are unacceptable to the leading natural health store retailers in the United States. If you have any specific medical conditions, please refer to the medical questions section.
Q: How much European pharmaceutical grade chondroitin sulfate and vegetarian glucosamine is in each Supple 12 oz can?
A: Shellfish free glucosamine (1,500 mg) and European pharmaceutical-grade high purity chondroitin sulfate (1,200 mg).
Q: What are the key and other important ingredients in Supple?
A: Supple delivers European doctor recommended, European pharmaceutical-grade high purity chondroitin sulfate, the same quality that has been clinically studied in decades of extensive research performed around the world by leading universities and scientists. Supple also delivers high purity vegetarian glucosamine, high quality European Vitamin C and Vitamin D, high purity AKBA, a Boswellia serrata plant extract and natural, high purity, European caffeine.
Q: How is Supple different from other products on the market?
A: Supple is unique in that it is the amazingly delicious, sparkling lifestyle drink that delivers real joint comfort, mobility, and flexibility in as fast as 7 days, real joint cartilage protection, and a boost in energy and immunity. Supple’s key ingredients are backed by strong clinical research, are of the highest quality and purity, and are delivered in dosages that have been demonstrated in extensive clinical research to be effective. Supple is the cause-driven brand created by patient advocates.
Q: How many calories and grams of sugar are in each serving?
A: Supple has 35 calories and 4 grams of sugar, primarily resulting from the fruit juice flavors. Supple Instant has 25 calories and no sugar per serving.
Q: What flavor does Supple come in?
A: Delicious Peach Mango. If you like orange, tropical or peach drinks, you’ll love it!
Q: Does Supple have any unhealthy ingredients?
A: Supple has no unacceptable ingredients to the leading natural health food retailers.
Q: Labeled claims are 100% guaranteed?
A: Yes.
Q: What is the serving size of Supple ready-to-drink cans?
A: Supple is delivered in 12 delicious fluid ounces.
Q: Is Supple Approved by the FDA (Food and Drug Administration) or AMA (American Medical Association)?
A: Supple’s historical key ingredient backed by extensive clinical research is European pharmaceutical-grade, high-purity chondroitin sulfate. Supple also delivers a high purity, vegetarian glucosamine, Vitamin C and Vitamin D, AKBA, a Boswellia serrata plant extract, and natural, high purity, European caffeine. Dietary supplements in the US are not strictly regulated or defined and do not require approval by the FDA or any other federal agency before being sold. This is a significant problem in the US and this is why we created Supple – because many products sold in the US skimp on labeled claims, use unstudied ingredient sources, or deliver ineffective dosages. Supple, however, delivers the same European pharmaceutical-grade and dosage of chondroitin and AKBA Boswellia serrata extract that has undergone rigorous scientific investigation. The AMA (American Medical Association) is not a regulatory agency.
Q: Is Supple Kosher?
A: No, Supple is not Kosher.
Q: Where is Supple made/manufactured?
A: Supple is made in the USA in world class, state-of-the-art manufacturing facilities using very strict ingredients, management and production standards.
Q: Why are there sugars in the ready-to-drink and none in the powder?
A: Fruit juice is added to the ready-to-drink which enhances the flavor and makes Supple ready-to-drink very delicious. This added fruit juice adds sugar, which is very low. There is no added fruit juice concentrate in the powder product and thus there are no grams of sugar in the powder product.
Q: Why are there different grams of carbohydrates in the ready-to-drink versus in the instant?
A: The carbohydrates in the ready-to-drink and instant (powder) products are very close. However, rounding is required to be done for label reporting purposes. Rounding is what resulted in these differences.
Q: Where does the sugar in Supple come from?
A: It comes naturally from the fruit blend. No sugars are added.
Q: Is Supple Vegetarian?
A: No it is not. Our chondroitin comes from animal sources.
Q: How is Supple absorbed, in the stomach or intestines?
A: In the gut, which consists of the stomach and intestines.
Q: How long has Supple been on the market?
A: Supple has been sold in the United States since 2007 and one of its key ingredients has been extensively studied and prescribed by doctors throughout Europe for over 35 years.
Q: Is Supple Pasteurized?
A: Yes it is.
Q: Do I mix the instant (powder) with 8 oz of water?
A: Yes. Always start with 8 oz of water. If you would like the drink to be a little less sweet, add more water. Just remember to drink it all in one setting for maximum effectiveness.
Q: How are the ingredients processed into powder?
A: The ingredients in Supple come in a powder form. A series of steps then take place that make the ingredients a single mix.
Q: Is Supple available in stores?
A: No, Supple is not sold in stores and is only available with our special offers. The ingredients in Supple are very expensive. If Supple was sold in stores, it would be too expensive for most people to afford after you factor in markups by brokers, distributors and retailers. By selling Supple directly to consumers, consumers are able to get it at the lowest price possible.
Q: What are glucosamine & chondroitin sulfate?
A: They are natural substances found in and around the cells of cartilage. Chondroitin sulfate is a complex carbohydrate that helps cartilage retain water and also contains sulfur containing amino acids which are essential building blocks for cartilage. Glucosamine is an amino sugar that the body produces and distributes in cartilage and other connective tissues. These agents are needed for healthy structure and function of joints for optimum mobility.
All glucosamine and chondroitin is not the same. European pharma-grade chondroitin is what has been shown to be effective alone and also in combination with high purity glucosamine. Beware of non-European pharma-grade chondroitin; there is a very high risk that it can be low quality and fake.
Q: How is the glucosamine and chondroitin in Supple different than what you can buy in a store?
A: There is published research spanning decades concerning problems with the glucosamine and chondroitin sold in the United States including the use of lower quality ingredients, ineffective dosages, not meeting label claims, or using unproven sources. Supple uses the same European pharmaceutical strength chondroitin that has been studied in over 35 years of extensive research performed around the world by leading universities and scientists and has been used by over 55 million people around the world, over 35 years. Supple also delivers a very pure form of vegetarian glucosamine so people with shellfish allergies can benefit from glucosamine too.
Q: Why isn’t all glucosamine and chondroitin the same?
A: Glucosamine and chondroitin are dietary supplements in the United States. Dietary supplements are not strictly regulated by the FDA and companies are not required to deliver the same ingredients, quality or dosages as what has been clinically tested.
Q: Where does Supple’s glucosamine & chondroitin come from?
A: Supple’s glucosamine comes from an international producer of very pure vegetarian glucosamine. Supple’s European pharmaceutical grade chondroitin is made in Spain.
Q: Is the calcium lactate gluconate used in Supple derived of vegetable or dairy?
A: The calcium gluconate lactate in Supple is derived from natural sources such as corn, molasses, wheat, sugar beet, or sugar cane using a natural purification process.
Q: Does Supple contain MSM?
A: Supple does not contain MSM.
Q: Maltodextrin – I see that ingredient in the powder but not in the ready-to-drink, why?
A: Maltodextrin is a safe and common filler used in powder formulas. Our formula delivers 100% of labeled claims. Raw materials have varying moisture content. At the time of production, we have to adjust for things such as moisture when arriving at our target weight.
Q: Gluten – Is Supple gluten free?
A: Supple is not tested to prove that it is gluten free.
Q: MSG – Does Supple contain MSG, even in its natural form?
A: MSG is not an ingredient in Supple, but Supple is not tested to prove that it is MSG-free.
Q: What is TurboFlex™ AKBA?
A: TurboFlex™ AKBA (3-O-acetyl-11-keto-beta-boswellic acid) is a safe, clinically effective herbal plant extract derived from boswellia serrata gum resin and oil. Boswellia serrata is a plant used in medicine systems for joint problems for huge populations for thousands of years.
Q: Why was TurboFlex™ AKBA added to Supple?
A: TurboFlex™ AKBA was added to make Supple even more powerful and to help even more people feel better even faster. This special plant extract works through new pathways and is so powerful that joint comfort, mobility and flexibility can improve in as fast as 7 days.
Q: How does TurboFlex™ AKBA work?
A: TurboFlex™ AKBA works by blocking destructive enzymes and harmful biological substances, supporting healthier joint structures and, thereby, improving joint comfort and function.
Q: What evidence supports TurboFlex™ AKBA’s effectiveness?
A: Strong clinical trials and a prestigious independent medical expert study from the international Cochrane Collaboration confirms the efficacy of our safe AKBA extract.
Q: How is TurboFlex™ AKBA different from other boswellia serrata products on the market?
A: TurboFlex™ AKBA is specifically formulated with purified high concentration AKBA and oils that have been shown in research to: (1) have high absorbability, so more of the ingredient reaches your joints; (2) help your body fight against potentially degrading joint enzymes to support healthy joints and tissues; and (3) feel a difference in as fast as 7 days.
Q: How much caffeine is in Supple?
A: 40 mg. An amount equal to a small cup of coffee.
Q: Is the caffeine in Supple natural?
A: The caffeine in Supple is high purity, natural and is from Europe.
Q: Why was caffeine added to Supple?
A: Natural European caffeine was added to give people a healthy energy boost and to provide a healthier alternative to potentially more dangerous high caffeine coffee, soda and energy drinks.
Q: What is Rebaudioside-A (Reb-A)?
A: Reb-A is an all-natural herbal extract of the stevia plant that is a great tasting supplement. Reb-A is not an artificial sweetener, does not contain sugar alcohols, and does not impact blood sugar. Best of all, it provides zero calories.
Q: Why do I have joint discomfort?
A: Our joints are our body’s ultimate shock absorbers. Each joint is cushioned by cartilage and supported by muscles, tendons and ligaments. Everyday activities, injuries, and repetitive motion sometimes places stress on joints and how they function. If you have ongoing joint discomfort, you should talk to your doctor about exploring some causes.
Q: I am a child, pregnant, may become pregnant, or am nursing. Should I use Supple?
A: If you would like to give Supple to a minor under age 18, or if you are pregnant or nursing, we’d recommend you first discuss using Supple with your doctor.
Q: I have adult-onset diabetes; can Supple raise my blood sugar levels?
A: Supple is safe and was made with diabetics in mind. Glucosamine is an amino sugar. People with diabetes should check their blood sugar levels when taking Supple just as their doctor recommends with any product containing sugars. Each 12 oz can of Supple has only 35 calories and 4 grams of sugars.
Q: Can I take this with my other medications?
A: Yes. We are not aware of any known potential medication interactions with the key ingredients in Supple. People that have salt-sensitive hypertension: 12 oz Supple has only 135 mg of sodium, very low amounts. (Sodium is not added; it is part of the key ingredient sodium chondroitin sulfate.) If you are taking blood thinning medications, discuss with your physician and plan on checking your clotting time more often.
Q: Are there any side effects from taking the key ingredient in Supple?
A: The key ingredients in Supple have been monitored and clinically studied for many decades and there are no known dangerous side effects. The most common side effects if you have a sensitive stomach are increased intestinal gas and softened stools. If you have a sensitive stomach, drink your Supple with food initially until your body gets used to taking the powerful ingredients or try taking the instant (powder) drink mix form which many people say is easier on the stomach.
Q: Can I take Supple if I have a sulfur allergy?
A: Yes. The sulfate in chondroitin sulfate is an inorganic form that is the same as sulfate found in foods. Allergies to inorganic sulfur are non-existent. Sulfur is the third most common mineral in the body. Often people confuse sulfate with sulfa, which is a completely different molecule. About 10% of the population has allergies to sulfa drugs (this includes drugs classified as sulfonamides). People with sulfa drug allergies can safely take sulfate-containing products including chondroitin sulfate.
Q: Can I use Supple if I am allergic to shellfish?
A: Yes. Supple is shellfish free and is designed to be taken by people with shellfish allergies.
Q: Does Supple have yeast, starch, glutens, eggs or nuts?
A: Supple is not tested to confirm that there is no yeast, starch, glutens, eggs or nuts.
Q: Are the key ingredients in Supple safe?
A: Yes. Toxicity or serious side effects have not been reported with the key ingredients in Supple. Glucosamine & chondroitin are naturally produced by the body and are necessary for maintaining healthy joints. The key ingredients in Supple have been used for many decades with no significant side effects.
Q: I had an upset stomach or diarrhea from drinking Supple. Is that normal?
A: You have a very sensitive stomach. Drink your Supple over ice and with food until your body gets used to the Supple ingredients. Many people with sensitive stomachs find the instant (powder) drink mix to be easier on their stomachs.
Q: Do you need to take TurboFlex for the rest of your life?
A: It is recommended that you take TurboFlex every morning and evening to supplement your body with safe and effective agents that can help you maintain healthy joints and connective tissues, joint function, comfort, and mobility.
Q: How do I take TurboFlex?
A: For best results, take daily, one capsule in the morning and one capsule in the evening, with food or as directed by a healthcare provider.
Q: Is it important to take TurboFlex twice a day? Can I take both pills at once and get the same effect?
A: Clinical research shows that twice a day dosing of 50 mg is effective. Clinical research also shows that a single dosing of 100 mg is safe to take.
Q: How can I get the best results by taking TurboFlex?
A: Joint conditions are complicated to manage and everyone’s body and condition is different. TurboFlex can deliver clinically meaningful improvements in joint comfort, mobility, and physical function in only 7 days. To get the best results for your joints, we recommend a comprehensive solution including taking TurboFlex with Supple in combination with the simple lifestyle and diet strategies outlined in the book, “Strong Women and Men Stay Supple.”
Q: What is TurboFlex?
A: TurboFlex is a clinically effective, safe dietary supplement that is so powerful that you can improve joint comfort, mobility and flexibility in as fast as 7 days.
Q: How does TurboFlex work?
A: TurboFlex helps our bodies to correct imbalances that may impact our joint function, resulting in improved comfort, mobility and flexibility.
Q: What benefits can I see?
A: If taken as recommended, TurboFlex can deliver meaningful improvements in joint comfort, mobility, and physical function in just 7 days.
Q: How is TurboFlex delivered and in what dosage?
A: TurboFlex is delivered through a small 50 mg capsule that is taken twice a day with food for best results. Each bottle contains a 24 day supply, with 48 capsules.
Q: Where is TurboFlex made/manufactured?
A: TurboFlex is encapsulated in a world class, state-of-the-art manufacturing facility using very strict ingredient, quality and production standards located in the United States. The key ingredient composition in TurboFlex is made in India.
Q: How long has TurboFlex been on the market?
A: TurboFlex was first introduced in 2015. The advanced key ingredient composition in TurboFlex was first introduced in the Indian medical science community in 2010. The original medicinal plant that the key ingredient composition in TurboFlex is extracted from (Boswellia serrata) has been used for more than 5,000 years by physicians in the Ayurvedic medical system in India.
Q: What is the useful life of TurboFlex?
A: Useful life testing of TurboFlex is ongoing and the useful life is proving to be very strong. Testing has confirmed that label claims are met and that it is safe to take at 48 months. We are now testing longer periods as well.
Q: Is TurboFlex Approved by the FDA (Food and Drug Administration) or AMA (American Medical Association)?
A: TurboFlex is a dietary Supplement in the USA. In the USA, dietary supplements are not strictly regulated and do not require approval by the FDA or any other federal agency before being sold. We believe this is a significant problem in the USA. We created TurboFlex to provide consumers with the highest quality evidence-based ingredients and dosages, at cost effective prices. The AMA is not a regulatory agency and does not approve individual products.
Q: What is in TurboFlex?
A: TurboFlex delivers a clinically effective, evidence-based, synergistic herbal composition derived from Boswellia serrata gum resin and oil. The composition is selectively enriched and standardized to at least 20% 3-O-acetyl-11-keto-beta-boswellic acid (AKBA) with a proprietary Boswellia extract.
Q: How is TurboFlex different from other Boswellia serrata products on the market?
A: TurboFlex is specifically formulated with purified high concentration AKBA and oils that have been shown in research to: 1. Have high absorbability, so more of the ingredient reaches your joints; 2. Help your body fight against potentially degrading joint enzymes to support healthy joints and tissues; and 3. Feel a difference in as fast as 7 days.
Q: Where does the TurboFlex ingredient come from?
A: The key ingredient composition in TurboFlex is made in a world class, state-of-the-art herbal extract and phytochemical facility in India using very strict ingredient, quality and production standards.
Q: Is TurboFlex of natural origin and does it contain any genetically modified organisms?
A: TurboFlex is of natural origin, does not contain any genetically modified organisms material, and was not produced from any genetically modified organism material.
Q: Is there any taste?
A: TurboFlex is delivered in a small capsule that has a neutral taste profile.
Q: What is AKBA?
A: AKBA is 3-O-acetyl-11-keto-beta-boswellic acid which is the most active symptom modifying compound from the boswellia serrata plant.
Q: Where can I get TurboFlex? Is TurboFlex available at retail?
A: TurboFlex is not sold in stores and is only available with our special offers. Delivering TurboFlex is very expensive. If TurboFlex was sold at retail, it would be too expensive for most people to afford after you factor in markups by brokers, distributors and retailers. By selling TurboFlex directly to consumers, consumers are able to get it at our best prices possible.
Q: What about TurboFlex safety, adverse effects, and toxicology studies?
A: TurboFlex has shown no adverse effects and was determined to be safe for human consumption in a comprehensive array of safety and toxicology studies at the highest doses tested.
Q: Other medications – Can I still take TurboFlex?
A: If you have any condition or allergy that requires you to take medications, you should always consult your physician before taking any new drug or dietary supplement.
Q: Does TurboFlex have shellfish?
A: TurboFlex is shellfish-free.
Q: Pregnant, may become pregnant, nursing, child or allergies. Should I use TurboFlex?
A: If you are pregnant or nursing or have any condition or allergy that requires medical attention, you should always consult your physician before taking any drug or dietary supplement.
Q: Vegetarian: Is TurboFlex Vegetarian?
A: TurboFlex is of plant origin and does not contain any animal derivatives. The capsule is not of animal origin.
Q: Is TurboFlex Kosher, gluten-free, MSG-free, sulfur-free?
A: TurboFlex is not certified Kosher and is not proven to be gluten free, MSG-free or sulfur-free. TurboFlex does not have any sulfur, MSG or known components with gluten.
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