The Supple Guarantee
30-DAY MONEY BACK GUARANTEE (MINUS SHIPPING AND HANDLING)
REAL JOINT COMFORT IS FINALLY HERE WITH SUPPLE – GUARANTEED!
We are so confident that you will love Supple® that we offer this incredible money back guarantee. Try Supple for 30 days. If you are not completely satisfied for any reason, contact our customer service department within 30 days of receipt of your first order to obtain a Return Merchandise Authorization Number (RMA#). Return the unused portion of your purchase in the original box within 10 days of the RMA# issuance, write the RMA# on the outside of the return package and we will give you a full refund of your purchase price, less S/H.
This money-back guarantee applies to a return on one first-time purchase per person. No group or organization requests are allowed. Fraudulent, incomplete or illegible requests will not be honored.
Be sure to clearly write the RMA# on the outside of the box. Our shipping department is NOT allowed to accept any packages without a RMA#. We are not responsible for returns that never arrive at our facility. We will not accept or issue a refund for any packages marked return to sender, C.O.D or refused. To ensure proper credit to your account, we recommend that you use the return label included in your original package. Please save your shipping receipt and your tracking information until your return is processed.
Please indicate the reason for your return, include the packing slip that came with your order, and wrap the package securely. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose it in the package and send the package to the following address: Supple Products LLC Returns Dept. – (Your RMA#), 785 Cty Rd CB, Suite 100 Neenah, WI 54956.
Upon receipt of your returned product with a valid RMA#, a refund will be issued to your credit card or via check if needed. After the shipping department receives your return, it generally takes 3-5 business days or less to process your refund. Once a return is processed, it can take up to one billing cycle for this return to be posted to your account, depending on your financial institution. The charge on your credit card statement will appear as SUPPLE PRODUCTS. If you paid by electronic check (E-check), the charge on your bank statement will appear as SUPPLE PRODUCTS.
One or more of the products purchased may be on our Supple® auto shipment program, which qualifies you for substantial savings. Your packing list will clearly indicate if you have agreed to participate in the autoship program. Rest assured, we will only apply payment for product we have shipped and you can cancel at any time.
Please call our Customer Care Department at 1-866-219-6371 during our regular business hours, from 9:00 a.m. to 5:00 p.m., CST, Monday through Friday.
Thank you for your business.
SECURE ORDERING GUARANTEE
Here’s our website safety pledge to you: We guarantee that every transaction you make at our Supple website will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of ordering at our Supple website.
Safety in Numbers
When you shop at our Supple website, you’ll be one of millions of visitors who have safely visited and shopped with us without credit card fraud or personal identity theft.
Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
VeriSign Safety in Ordering
The Supple secure ordering guarantee protects you while you order, so that you never have to worry about credit card safety. VeriSign allows you to check our Server ID’s information and status in real time, and provides additional protection against the misuse of revoked and expired certificates.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Supple will cover the entire liability for you, up to the full $50.00. Supple will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our Supple website while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.